Information on returning an item and how refunds are issued for orders placed with auraqa.shop.
Return Eligibility
Items can be returned within 30 days of the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging.
Non-Returnable Items
Some items are not eligible for return, including:
- Items marked as final sale at the time of purchase
- Items that show signs of use or are missing original packaging
- Gift cards
How to Start a Return
Contact us with your order number and the item you’d like to return. We will confirm eligibility and provide instructions for sending the item back.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. If approved, the refund is issued to the original payment method.
| Step | Timing |
|---|---|
| Inspection after receipt | 2–3 business days |
| Refund issued | 5–10 business days |
The time it takes for a refund to appear in your account also depends on your bank or card issuer.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.
Damaged or Incorrect Items
If an item arrives damaged or you received something different from what you ordered, contact us with your order number and photos of the item. We will arrange a replacement or refund at no additional cost to you.
Exchanges
If you’d like a different size, color, or item, return the original item and place a new order. This is the fastest way to get what you need.
Contact
Phone : +1 (989) 426-4605
Address : 6050 La Prada St, Los Angeles, CA 90042, United States
Business Name : ADAM BONNEAU LLC
Website : auraqa.shop